Last updated: 15th July 2026
Clarence Valley Community Information is committed to sharing useful, respectful and relevant information for communities throughout the Clarence Valley.
This policy explains how content is selected, reviewed, corrected and managed.
Our Editorial Purpose
Our purpose is to help local residents stay informed and connected by sharing:
- community news;
- events and activities;
- emergency and public-interest information;
- local achievements;
- community initiatives;
- information from local organisations;
- family and community resources; and
- relevant business and regional updates.
We aim to publish content that is useful, community-focused and relevant to people living in or connected with the Clarence Valley.
Editorial Independence
Editorial decisions are made by Clarence Valley Community Information.
Submission of an article, event, media release, notice, photograph or other material does not guarantee publication.
We may decide not to publish content or may edit, shorten, postpone or remove content where appropriate.
Decisions may take into account:
- local relevance;
- community interest;
- accuracy and available evidence;
- timeliness;
- available website space;
- duplication;
- legal or safety concerns;
- privacy;
- tone and suitability; and
- consistency with the purpose of the website.
Accuracy and Verification
We make reasonable efforts to confirm important information before publication.
Contributors and organisations submitting material are responsible for ensuring that:
- information is accurate and current;
- names, dates, locations and contact details are correct;
- claims can be supported;
- required permissions have been obtained;
- submitted photographs and material may legally be published; and
- the content does not infringe another person’s rights.
We may contact contributors to verify information or request supporting details.
Community Submissions
We welcome submissions about local news, events, achievements, organisations and initiatives.
Submissions should include:
- a clear description of the story, event or announcement;
- relevant dates, times and locations;
- the name and contact details of the person submitting it;
- suitable photographs where available;
- relevant booking or website links; and
- confirmation that permission has been obtained to publish supplied material.
Submitting content gives Clarence Valley Community Information permission to review, edit and publish the material on the website and associated social media or email channels, unless otherwise agreed in writing.
Copyright remains with the original owner unless ownership is expressly transferred.
Photographs and Consent
Anyone submitting a photograph must have the right to provide it for publication.
Where people are clearly identifiable, the contributor should obtain appropriate consent before submitting the image.
Additional care must be taken with photographs of children. The contributor must have permission from a parent, guardian, school, organisation or other authorised person before submitting identifiable images of children.
We may decline or remove images where consent, ownership, privacy or safety is unclear.
Editing Submissions
Submitted material may be edited for:
- clarity;
- grammar and spelling;
- length;
- formatting;
- accessibility;
- consistency;
- factual accuracy;
- website presentation; and
- alignment with our editorial style.
We will not knowingly alter the intended meaning of a submission without good reason.
Corrections and Updates
We encourage readers and contributors to notify us of possible errors.
Where a material factual error is confirmed, we will take reasonable steps to correct or update the content.
Depending on the circumstances, we may:
- correct the article or listing;
- add an update or clarification;
- correct a name, date, link or location;
- remove outdated information; or
- remove the content entirely.
Minor spelling, formatting or grammatical changes may be made without a published correction notice.
Requests for corrections should include:
- the page or article concerned;
- the information believed to be incorrect;
- the correct information;
- supporting evidence where available; and
- the requester’s contact details.
Correction requests can be submitted through the contact form or emailed to:
hello@cvci.com.au
Right of Reply
Where an article makes a significant claim about an identifiable individual, business or organisation, we may seek comment before publication where reasonable and appropriate.
Requests for a right of reply will be considered based on relevance, accuracy, fairness, public interest and legal considerations.
A right of reply does not guarantee that a response will be published in full or without editing.
Sponsored and Promotional Content
Clarence Valley Community Information may publish advertising, sponsored articles, partnership content or paid promotional listings.
Commercial relationships will not guarantee favourable editorial coverage.
Sponsored or paid content will be identified where reasonably practical so readers can distinguish it from independent editorial content.
Content We May Decline or Remove
We may decline, edit or remove content that:
- is inaccurate, misleading or unable to be reasonably verified;
- is defamatory or potentially unlawful;
- infringes copyright or privacy;
- contains discriminatory, threatening, abusive or hateful material;
- discloses sensitive personal information without appropriate consent;
- presents an unreasonable safety risk;
- is primarily political campaigning without clear community-information value;
- is excessively promotional or irrelevant;
- contains spam or suspicious links;
- impersonates another person or organisation; or
- conflicts with the purpose or standards of the website.
Public Comments and Social Media
Comments made on associated social media channels may be moderated.
We may hide or remove comments containing:
- personal attacks;
- threats or harassment;
- discriminatory language;
- unverified allegations;
- private personal information;
- spam;
- irrelevant commercial promotion; or
- unlawful or seriously misleading content.
Constructive disagreement and respectful community discussion are welcome.
Emergency and Public-Safety Information
Emergency information may be shared from official agencies or trusted sources.
Where possible, we will identify or link to the original source.
Readers should always confirm urgent information through official authorities and emergency-service channels.
Complaints
Editorial concerns or complaints should clearly identify:
- the relevant article, page or post;
- the nature of the concern;
- the outcome being requested; and
- any supporting information.
Complaints can be submitted through the contact form or emailed to:
We will consider complaints respectfully and respond within a reasonable timeframe where a response is appropriate.
Policy Updates
This policy may be updated as the website, community and publication practices evolve.
The latest version will be available on this page.